You choose what to submit
Contact and appointment forms request only the information needed to respond or coordinate a request.
Privacy and Transparency
How Renace handles information shared through this website.
This policy explains what information Renace may collect, why it is used, when it may be disclosed and the choices available to you.
- Limited collection
- No sale of form data
- Request and correction options
Effective Date
Applies to
renace.us
Public forms
General information only
California requests
Handled when applicable
At a Glance
The main privacy commitments behind this website.
The complete policy below provides the details. These points summarize the current approach.
Public forms are not medical records
Do not submit diagnoses, medication details, clinical records or sensitive mental health information through public forms.
Information is used for limited purposes
Information is used to answer questions, coordinate appointment requests, operate the website and protect it from abuse.
You may request changes
You may contact Renace to ask about, correct or request deletion of information, subject to verification and applicable law.
Effective and last updated:
Renace Salud Holística ("Renace," "we," "us" or "our") respects the privacy of visitors who use this website, submit a contact form or request an appointment. This Privacy Policy describes the current online information practices for this website.
Scope of This Policy
This policy applies to information collected through this website, including the general contact form and appointment request form. It does not automatically apply to offline records, communications handled entirely outside the website or third-party websites and services that maintain their own privacy notices.
By using this website, you acknowledge the practices described in this policy. When consent is required by law, Renace will request it separately.
Information Renace May Collect
The categories below describe the information currently expected from normal use of the website. Renace seeks to collect only what is reasonably relevant to the stated purpose.
| Category | Examples | Primary Purpose |
|---|---|---|
| Contact identifiers | Name, email address, telephone number and preferred contact method. | Respond to messages and coordinate requests. |
| Appointment preferences | Preferred and alternate dates, time of day and general area of interest. | Review availability and follow up about an appointment request. |
| Communications and consent | General messages, form selections, consent acknowledgments and correspondence. | Understand the request, provide a response and document website consent. |
| Technical and security data | IP address, submission date and time, requested page, browser or device information and server logs. | Operate, secure and troubleshoot the website and reduce spam or abuse. |
Information may be collected directly from you, automatically through website infrastructure or from a service provider acting on Renace’s behalf.
Sensitive and Health-Related Information
Do not use public forms for detailed health information.
Do not submit medical records, diagnoses, prescription or medication details, insurance information, detailed treatment history, government identification numbers or sensitive mental health information through this website.
An area of interest or a general message may reveal limited wellness preferences. Renace uses that information only to understand and respond to the request, coordinate a conversation or comply with applicable obligations. Renace does not use public-form information to build advertising profiles or infer characteristics for targeted advertising.
If you voluntarily submit information that was not requested, Renace may limit its use, delete it when practical or ask you to continue the conversation through a more appropriate channel.
How Renace Uses Information
- Respond to general questions, contact requests and appointment preferences.
- Confirm, clarify, reschedule or otherwise coordinate requested communications.
- Operate, maintain, secure, troubleshoot and improve website accessibility and performance.
- Detect spam, misuse, security incidents or activity that may harm visitors, Renace or service providers.
- Maintain appropriate business records and comply with legal, regulatory or dispute-resolution obligations.
Renace will not use information collected for a materially different purpose without updating the relevant notice or obtaining consent when required.
When Information May Be Disclosed
Renace may disclose information only as reasonably necessary in the following situations:
- To service providers that support website hosting, maintenance, email delivery, form processing, security, anti-spam protection or appointment scheduling.
- To professional advisers or contractors who need the information to perform services and are expected to protect it appropriately.
- To comply with law, legal process, court orders, valid governmental requests or to protect rights, safety and security.
- In connection with a legitimate organizational change, provided the receiving party is required to handle the information consistently with applicable law.
Renace does not sell personal information submitted through website forms and does not share that information for cross-context behavioral advertising.
Retention and Security
Retention
Renace retains personal information only for as long as reasonably necessary to respond to the request, coordinate an appointment, maintain appropriate administrative records, protect the website, resolve disputes or comply with applicable law. Retention periods may differ based on the type of information, the status of the request, legal obligations and the systems used by service providers.
Security
Renace uses reasonable administrative, technical and organizational measures appropriate to the nature of the information and the website. No online transmission, email system or storage method can be guaranteed to be completely secure. Visitors should avoid sending sensitive information through public forms or ordinary email.
Your Choices and Privacy Rights
You may contact Renace to ask whether information about you is maintained, request access, request correction, request deletion or ask a question about these practices. Renace may need to verify your identity and may retain information when permitted or required by law.
Access and know
Ask about categories, sources, purposes and disclosures of personal information, where applicable.
Correct
Request correction of inaccurate personal information maintained by Renace.
Delete
Request deletion, subject to legal exceptions and information needed for security or recordkeeping.
No discrimination
Renace will not unlawfully discriminate against you for exercising an applicable privacy right.
California residents
Depending on how California privacy law applies to Renace and the information involved, California residents may have rights to know, access, correct or delete personal information; opt out of sale or sharing; limit certain uses of sensitive personal information; and receive equal service when exercising those rights. Renace does not currently sell personal information or share it for cross-context behavioral advertising.
An authorized agent may submit a request where permitted by law. Renace may ask for proof of authorization and may need to verify the identity of the person whose information is involved.
Children, External Links and Third-Party Services
Children’s privacy
This website is intended for adults and is not directed to children under 13. Renace does not knowingly collect personal information from children under 13 through the website. A parent or guardian who believes a child submitted information may contact Renace to request review and deletion.
External links and services
The website may link to or use services provided by third parties, including hosting, email, anti-spam, mapping, translation or scheduling providers. Their privacy practices are governed by their own notices. Renace encourages visitors to review those notices before providing information directly to another service.
Policy changes
Renace may update this policy when website practices, service providers or legal requirements change. The effective date at the top of the page will be revised when material changes are published. Continued use of the website after an update is subject to the revised policy.
Contact Renace About Privacy
To ask a privacy question or submit a request concerning personal information, contact Renace and clearly identify the request as a “Privacy Request.” Do not include sensitive health information in the initial message.
Questions About Privacy?
Ask before sharing information you are unsure about.
Renace can clarify the purpose of a form or help direct your question to a more appropriate communication channel.